France
2 October 2024
Whether you’re purchasing a holiday home in France or sending a gift to a loved one in Spain, trust is at the heart of every money transfer. At Lumon, we’re committed to ensuring that your transactions are smooth, cost-effective, and most importantly, secure. To maintain that trust, we want to help you recognise how and when we’ll contact you, so you’re always confident you’re dealing with us.
We’re here to help you easily identify our communications and protect yourself from anyone trying to impersonate us. Discover what to expect from Lumon, including the information we may ask for, so you can confidently spot the difference between a genuine interaction and something suspicious.
When we’ll ask for your personal details
To ensure your transactions are safe, there are specific times when we’ll ask you to provide or confirm personal details. We do this to keep you and your account secure.
- When registering your Lumon account
- During any phone contact
- When updating identity checks
Sharing your bank details
We’ll only ask for your bank details via email before or after a financial transaction. To further protect you, we may call to confirm these details. If you ever have doubts, don’t hesitate to call us directly for peace of mind. For added security, you can also update your bank details directly in your Lumon online account.
Please note we’ll never ask you to confirm any multi-factor authentication codes with us.
How we’ll contact you
We’re committed to keeping you informed about your payments, account updates, and our services, and we do so through trusted channels like email or phone. Here’s what to expect when we get in touch:
- You’ll receive helpful updates from us, like service information, market reports, rate alerts, promotions, and webinar invitations. These emails will always come from [email protected]. If you ever want to stop receiving these, just click the ‘unsubscribe’ link at the bottom of the email.
- For account-related matters, such as login details or payment confirmations, we’ll send service emails from [email protected].
- Payment links will come from [email protected] to confirm your bank details and allow you to review the information we’ve recorded.
- Transaction-related emails, including confirmations, reminders, and updates, will also come from [email protected].
- We may work with trusted partners like FX Squared and Abacus, who could introduce you to Lumon’s services through their own email addresses.
- For additional support, you may also receive communication from [email protected] or [email protected].
Always ensure emails come from trusted sources and avoid clicking on any suspicious links. If you’re ever unsure if an email is genuine or not, we recommend getting in touch with your account manager or calling us directly.
Phone
We might also contact you via SMS or phone to provide updates and insights:
- SMS messages from Lumon will clearly identify our name and may include marketing updates or important information. We’ll never ask for sensitive details like passwords or bank information via SMS.
- Once we’ve sent any documents, such as SSIs, you’ll receive a confirmation via SMS.
- Our currency specialists may contact you over the phone to discuss your payment needs or provide market updates. The number 020 4506 5672 is the main number used by our private client team, though they sometimes may call using their direct lines.
If you originally worked with us as a corporate client and now have personal FX requirements, your corporate dealer may still assist you. If you ever have questions, you can reach out to your dealer directly through the main Lumon phone line or their direct contact details.
Stay safe and secure
At Lumon, we’re always here to help. If you ever receive an email, text, or phone call that doesn’t seem right, don’t hesitate to reach out to us directly for confirmation. You can contact us at:
UK: +44 (0)203 384 7280
EU: +353 (0) 1 592 1528
Your peace of mind is our priority, and we’re here to ensure you always feel secure when dealing with Lumon.
